Refund Cancellation

UNCCN RESEARCH AND INNOVATION LLP believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

UNCCN RESEARCH AND INNOVATION LLP does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the UNCCN RESEARCH AND INNOVATION LLP, it’ll take 6-8 days for the refund to be processed to the end customer.

Users are allowed a period of two (2) hours to flag any consultation as inadequate, and request for a refund. No refund requests shall be considered thereafter.

Users can request a refund by contacting online chat support: https://unccn.in/contact-unccn/

If you cancel an order before visit to clinic or online consultation or if you refuse doctor/consultant/therapist , a cancellation service charge will be deducted and the balance amount will be refunded within 14 business days from the date of cancellation request.

If you cancel an order due to a long waiting period or non-availability of doctor/consultant/therapist , the entire payment would be refunded back to the customer within 6-8 business days from the date of cancellation request.